Order Fulfillment Coordinator
Who We Are:
We are Berntsen International, a company respected as a leader in the manufacture of survey and utility marking products for more than 50 years. We have a deep bank of repeat customers, a range of high-quality marking products, and an unparalleled brand in the industry.
We are successful, but not resting on our legacy. Today, we are reinventing the infrastructure marking business with sensor technology and software to enable a connected world. Our new InfraMarker line of products, software, and data management solutions link RFID-enabled markers with GIS to deliver fast, safe, reliable asset management for utilities and municipalities.
Primary Job Responsibilities
The Order Fulfillment Coordinator is responsible for managing the order fulfillment process of customer orders. The Order Fulfillment Coordinator works as part of the order fulfillment team to ensure the accurate and timely processing of customer orders, ongoing improvement of the order fulfillment process, and effective coordination with internal and external stakeholders. The Order Fulfillment Coordinator is the primary contact for our customers.
To accomplish these goals, the Order Fulfillment Coordinator executes the following functions:
Receive and process customer orders
Enter purchase orders, work orders, and sales orders in ERP system
Coordinate with operations team and vendors to confirm order availability
Check inventory levels to confirm product availability
Work with warehouse teams to allocate products
Coordinate with shipping team to meet delivery deadlines
Serve as the main contact between customers, sales, and warehouse staff
Provide updates on order status, shipping, and delays
Handle fulfillment-related customer inquiries and complaints
Resolve issues like inventory shortages and delayed shipments
Manage replacement orders, returns, and refunds as necessary
Maintain accurate order records in the ERP system
Identify process bottlenecks and suggest improvements
Collaborate with cross-functional teams to enhance workflows , and reports.
Other Duties
In addition to achieving performance goals, the Order Fulfillment Coordinator is expected to perform the following duties
Ongoing product knowledge development
Ongoing process knowledge and use training
Ongoing cross-training
Active participation in order fulfillment continuous improvement
Requirements
Education: Bachelor’s degree preferred
Experience: At least 2 years of customer support or order management experience required
Proficiency in working with shipping and inventory management systems
Strong organizational and problem-solving skills
Ability to handle high-pressure situations and meet deadlines
This is a full-time onsite position in Madison, WI.
How to Apply
Please click the button below to email our careers team. Please include the job you are applying for in the subject line and attach a Word Doc or PDF of your resume.